Why are closed captions not working?

Why are closed captions not working?

If you have enabled closed captions by clicking the "CC" icon on the video but are still unable to see subtitles, the issue is likely due to your phone settings.

For iOS:

  1. Launch the Settings app on your iPhone or iPad
  2. Tap on General
  3. Tap on Accessibility
  4. Under the Hearing section, tap on Subtitles & Captioning
  5. Turn On the option for Closed Captions + SDH

For Android:

  1. Launch the Settings app on your Android device
  2. Tap on System
  3. Tap on Accessibility
  4. Tap on Caption Preferences
  5. Tap Show Captions
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